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Account Configuration Step 1: How do I go about configuring my account? - Setting up my company details.

This section is common for both the hosted versions and the downloaded versions also. This section can be accessed from the administrator's control panel. Settings --> System Configuration consists o...

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Last updated on: 07/08/2009

Account Configuration Step 2: How do I go about configuring my account? Setting up my departments.

This section is common for both the hosted versions and the downloaded versions also. This section can be accessed from the administrator's control panel. Users --> Departments--> Add Department. Her...

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Account Configuration Step 3: How do I go about configuring my account? Setting up my 'Roles' and their access privileges.

This section is common for both the hosted versions and the downloaded versions also. This section can be accessed from the administrator's control panel. Users --> Roles-->Add Role Here you can add...

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Last updated on: 07/08/2009

Account Configuration Step 4: How do I go about configuring my account? Adding a staff.

This section is common for both the hosted versions and the downloaded versions also. This section can be accessed from the administrator's control panel. Users -->Staff--> Add Staff Here you can add...

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Can all my employees belonging to one department see the tickets addressed to employees of another department?

No. Your employees cannot see each others tickets or jobs unless they belong to the same department. Transparency of jobs are maintained but only within that department. Tickets are mapped to a depart...

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Last updated on: 02/10/2009

Do I require training to use your SupportSuite?

No, it is not required as the arrangement of screens are self explainatory. Also each page has its own help file defining the process carried out in them. By clicking on the 'Help' icon, a pop up open...

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Last updated on: 02/16/2009

How do I go about setting up the application to suit my requirements?

The application comes with some predefined settings such as 'System Settings' which you can change to suit your requirements. You have to configure the below mentioned settings before you configure...

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Last updated on: 02/10/2009

In case I forget my password, what should I do?

A Link -"Forgot password" is conveniently situated on the administrator / support personnel's 'Login' page. All you have to do is enter in your e-mail address and the password is automatically mailed...

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Last updated on: 02/16/2009

Is there any restriction on the number of users of the application?

There are restrictions on the number of users accessing the application. Currently for the free version, each account have been given a 2 admin / user access. If you require more admin / users to acce...

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Last updated on: 02/16/2009

Unable to login inspite of giving correct input credentials.

Conduct the following procedure to rule out any of these issues. a) Firewall Issue The firewall on your system or network could be preventing you from logging in. If you have a firewall present, dis...

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Last updated on: 05/12/2009